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Actionable Insights

Is Your Executive Team on the Same Page?

Aug 21, 2018 8:00:00 AM / by Adam Nathan posted in Strategy, Company Dashboard, Key Performance Questions

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The Company Dashboard & Strategic Alignment

Your company dashboard starts with a shared vision of your business. There's no point in measuring something if your team can't agree on what is most important. But what exactly IS most important in your organization?

Does everyone agree on the customer, the value proposition, the activities that are in scope - and the activities that aren't? Even if you don't agree on what will work, do you at least agree on what you're trying to do?

And if you were to separate your leadership into different rooms and ask them the same questions about the strategy and the business model, how close would they be? 

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Are You a Director Serving on a Board? (I Need You for 30 Minutes)

Jul 19, 2018 12:00:00 PM / by Adam Nathan posted in Key Performance Questions, CEO

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Ram Charan and “The Central Idea"

First some context and then the “ask."
Best-selling business author Ram Charan writes about the value of aligning a corporate board around "a clear and compelling message that is revisited periodically." In his book Boards That Lead, Charan calls this a company's "central idea.” He urges boards to revisit the central idea at every opportunity.
 
Here are three quotes for context:
“The central idea references why the company exists, whom it serves, how it should be nurtured, why it will flourish and how it will make money.”
“Boards need to make sure the central idea is clear and compelling and that every board member understands it."

“The central idea should become a natural, instinctive frame of reference against which to gauge strategies, external information and board decisions."
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Actionable Insights: Peter Samson on Technology

Jan 3, 2018 10:53:09 AM / by Adam Nathan posted in Actionable Insights, Key Performance Questions, Value & Friction, Strategy

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An actionable insight from Peter Samson, CEO of 8folios.com. In a recent article on Gartner's CloudAdvice, Peter dives into the myth that digitalisation requires new technology.

He argues that most companies get hung up on technology and toolset, when they should be focused on how they service their customers.

The challenge, as he sees it, is to make sure a customer feels as valued in the new digital world as they used to feel in relationships with a more "human touch."

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Actionable Insights: Stacey Barr on KPIs

Jan 2, 2018 2:55:23 PM / by Adam Nathan posted in Actionable Insights, KPI, Key Performance Questions, Instrumentation

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An actionable insight: Stacey Barr, an Australian-based expert on defining and implementing key performance indicators, wrote a recent column about the pitfalls of brainstorming KPIs. With her reliably cogent, analytical and thoughtful perspective, she makes a case against open-ended KPI definition sessions (vague goals, persuasion contests, and shallow levels of detail).

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