Actionable Insights

Actionable Insights: Peter Samson on Technology

Jan 3, 2018 10:53:09 AM / by Adam Nathan posted in Actionable Insights, Strategy, Value & Friction, Key Performance Questions

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An actionable insight from Peter Samson, CEO of 8folios.com. In a recent article on Gartner's CloudAdvice, Peter dives into the myth that digitalisation requires new technology.

He argues that most companies get hung up on technology and toolset, when they should be focused on how they service their customers.

The challenge, as he sees it, is to make sure a customer feels as valued in the new digital world as they used to feel in relationships with a more "human touch."

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Actionable Insights: Stacey Barr on KPIs

Jan 2, 2018 2:55:23 PM / by Adam Nathan posted in Actionable Insights, KPI, Instrumentation, Key Performance Questions

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An actionable insight: Stacey Barr, an Australian-based expert on defining and implementing key performance indicators, wrote a recent column about the pitfalls of brainstorming KPIs. With her reliably cogent, analytical and thoughtful perspective, she makes a case against open-ended KPI definition sessions (vague goals, persuasion contests, and shallow levels of detail).

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